Work From Home - Bilingual (Spanish) Senior Customer Service Coordinator - Collections Are you looking for a challenging role that includes the convenience of working virtually at home? This Capital One Customer Operations role is designed for you. To be eligible for this role, candidates must live within 100 miles of one of the following ZIP codes (excluding California) and be willing to report in person when required with at least 24‑hour notice. Location Requirements 23060 (Richmond, VA) 23320 (Chesapeake, VA) 33634 (Tampa, FL) 89144 (Las Vegas, NV) 75024 (Plano, TX) 19801 (Wilmington, DE) 68521 (Lincoln, NE) 56301 (St. Cloud, MN) About the Role The Senior Customer Service Coordinator will provide world‑class customer service, advocate for our customers, and solve complex collection issues while complying with all regulatory requirements. You’ll own issue resolution, guide colleagues, and report trending customer concerns to improve the overall experience. Responsibilities Advocate for customers, problem‑solve, and own issue resolution with compliance and regulatory support; handle complaints and escalated situations. Investigate customer concerns, create and implement process improvements, and report trending issues. Support other customer service associates by guiding them to the correct resources and offering in‑moment feedback. Basic Qualifications High School Diploma, GED, or equivalent certification. At least 3 years of customer service or call center experience. At least 1 year of experience using Google Suite or Microsoft Office. Bilingual in Spanish and English. Preferred Qualifications At least 4 years of customer service or call center experience. At least 1 year in the financial industry. At least 1 year of collections experience. Work‑From‑Home Technology Requirements Secure home office environment free from background noise and distractions. Reliable private internet connection not supplied via cellular data or hotspot. A private network that is password protected and accessible to all devices. Internet service from Cable or Fiber Internet Service Providers (ISP). Hi‑speed internet: VPN download speed at least 5 Mbps, 10 Mbps preferred; no hotspots or satellite services. Both hard‑wired and Wi‑Fi connections accepted if speed and security requirements are met. Benefits Day 1 medical, dental, vision, prescription coverage with flexible spending accounts, life and disability insurance, and mental wellness support. 401(k) with company match and Stock Purchase Plan. Flexible schedule options, paid time off, paid training and development, tuition reimbursement, and backup childcare resources. EEO Statement Capital One is an equal‑opportunity employer (E.O.E.). This role’s minimum qualifications are a prerequisite for employment. Capital One will not sponsor a new applicant for employment authorization for this position. All candidates are welcome regardless of race, color, religion, sex, gender identity, sexual orientation, protected veteran status, or disability status. No agencies please. Capital One will consider qualified applicants with a criminal history in compliance with applicable laws. #J-18808-Ljbffr Capital One
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